Reschedule an appointment
Move an appointment while checking staff availability and avoiding conflicts.
Rescheduling keeps the same appointment, client, services and payment history. It is safer than cancelling and creating a replacement.
In the app Open the appointment and use Reschedule.
Open the appointment from Diary and tap Reschedule.
Choose a staff member, or automatic allocation when available.
Select a date, then choose one of the available times.
If a time is marked as a conflict, only continue when you deliberately want to override the block or existing booking.
Tap Reschedule appointment, check the old and new time, then Confirm reschedule.
In the portal Open an appointment, select Reschedule and confirm the replacement slot.
Open the appointment from Diary and select Reschedule.
Choose the staff member and the new date.
Select an available time. Conflict-labelled times require an intentional override.
Review the current and proposed appointment, then select Confirm reschedule.
What the client receives What changes or appears for the person booking.
The appointment is updated in the client account. Enabled confirmation and reminder channels use the new date and time. Any existing payment remains attached to the appointment.