What can we help you do?
Clear steps for the app and portal, from first setup to taking payments and running the diary.
Help for the whole working day
34 practical guides
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Ask OneDiary supportStart here
Set up the essentials and make your business ready to book.
Get started with OneDiary
Complete the five setup steps and open your diary for the first time.
Read guide Start hereSet up your business profile and booking rules
Edit the public details, booking choices and contact links clients see.
Read guide Start hereShare your booking link and add it to Google
Copy the booking link for social profiles, messages, your website or Google Business Profile.
Read guide Start hereSign in, update your profile and switch accounts
Move between businesses or client view and keep your own account details current.
Read guideDiary and appointments
Run the working day and keep every appointment up to date.
Use the diary and filter appointments
Move between dates, switch views and focus the diary on the right staff.
Read guide Diary and appointmentsAdd an appointment manually
Book a client into the diary when they call, message or visit you directly.
Read guide Diary and appointmentsReschedule an appointment
Move an appointment while checking staff availability and avoiding conflicts.
Read guide Diary and appointmentsEdit, complete, cancel or mark a no-show
Keep appointment details and outcomes accurate from one booking record.
Read guide Diary and appointmentsAdd services to an appointment and set their order
Change the services, quantities, add-ons and running order on an existing appointment.
Read guide Diary and appointmentsBlock diary time and add closures
Protect short busy periods or close availability for leave and other dates.
Read guideServices and availability
Control what clients can book, who can do it and when.
Create services, prices and deposit rules
Add a bookable service with the right price, duration, staff and deposit.
Read guide Services and availabilityControl service timing and availability
Set service time, preparation, cleanup and narrower bookable hours.
Read guide Services and availabilityCreate add-ons and allow multiple services
Offer optional extras and let clients build a larger appointment.
Read guide Services and availabilitySet working hours and staff availability
Choose the normal hours each staff member can be booked.
Read guide Services and availabilityInvite staff and manage roles
Give each person the access and service links they need without sharing sign-ins.
Read guideClients and communication
Keep client details, forms, messages and reminders together.
Use the client directory
Find clients, add contact details, view history and keep private notes.
Read guide Clients and communicationUnderstand client accounts
Know how client sign-in, guest details and business client records fit together.
Read guide Clients and communicationMessage clients
Start and manage OneDiary conversations without mixing them into private notes.
Read guide Clients and communicationCreate and send client forms
Collect intake details, consent or safety information before an appointment.
Read guide Clients and communicationSet up and manage the waitlist
Let clients wait for a suitable time and notify them when an opening appears.
Read guide Clients and communicationSet reminders and use notifications
Choose client reminder channels and keep on top of business alerts.
Read guide Clients and communicationUnderstand the client booking journey
See the steps a client follows from choosing a service to confirmation.
Read guide Clients and communicationLet clients cancel or reschedule online
Set the notice rule and understand when self-service appointment changes are available.
Read guidePayments and money
Take payments, understand statuses and check what you have been paid.
Connect Stripe for client payments
Set up or reconnect Stripe so you can take deposits and online payments.
Read guide Payments and moneyTake an in-person payment
Use Tap to Pay, a Stripe reader, a QR payment link or a manual payment record.
Read guide Payments and moneyUnderstand payment statuses and transactions
Check what was collected, what is still due and what reached the business.
Read guide Payments and moneyShare receipts and issue refunds
Give the client a digital receipt or return a supported online payment.
Read guide Payments and moneyManage subscription and billing
Check subscription status, payment cards, billing periods and SMS charges.
Read guideBusiness tools
Use discounts, tax settings and reviews when your business needs them.
Create automatic discounts and codes
Offer a fixed or percentage discount for selected services and dates.
Read guide Business toolsSet up tax rates for services and add-ons
Create a tax rate and attach it only where your business needs it.
Read guide Business toolsConnect Google Reviews and manage OneDiary reviews
Link the right Google listing, choose the prompt threshold and review client feedback.
Read guideAccount and troubleshooting
Fix common setup problems and manage account access or data.
Fix a booking page with no available times
Check the settings that can pause booking or remove expected appointment slots.
Read guide Account and troubleshootingReset a password or fix account access
Recover sign-in and check invitations, business access or missing menu areas.
Read guide Account and troubleshootingRequest account and data deletion
Ask OneDiary to delete a client account, business account or both.
Read guideCould not find the answer?
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