Edit, complete, cancel or mark a no-show
Keep appointment details and outcomes accurate from one booking record.
Open an appointment whenever its details or outcome change. Status updates affect what appears in the diary and can also affect payments, forms and availability.
In the app Appointment details contain contact information, notes, forms, payment and status actions.
Open the appointment from Diary.
Review or edit client details, customer notes and private internal notes, then save any changes.
Use Mark complete after the work is finished. If an unpaid balance was taken outside OneDiary, choose the manual payment option when prompted.
Use the no-show action when the client did not attend. A no-show can be restored to confirmed if it was selected by mistake.
To cancel, choose Cancel appointment, add an optional note and choose the refund option where an online payment can be returned.
In the portal The Appointment page keeps operational details and status actions together.
Open the appointment from Diary.
Edit client details or booking notes and select Save.
Choose Mark complete, Mark paid and complete, Mark no-show or Restore as confirmed as appropriate.
For cancellation, select Cancel appointment, add the note, then choose no refund or a supported online refund.
Check the appointment status and payment card after the change.
Choose the right outcome
- Complete means the appointment happened; no-show means the client did not attend.
- Cancelling can release the time for booking or waitlist matching.
- Manual payment records money received elsewhere; it does not charge the client.