Reset a password or fix account access
Recover sign-in and check invitations, business access or missing menu areas.
Sign-in problems, missing businesses and missing menu items have different causes. Use the check that matches what you can currently see.
In the app Use password recovery before asking an owner to change business access.
From sign in, choose Forgot password and enter the email used for OneDiary.
Open the reset message and set a new password that meets the displayed requirements.
If sign-in works but the business is missing, open Profile and Account switching. Also check that a staff invitation was accepted with the same email.
If a menu area is missing, ask the business owner to review your role permissions.
If the email address itself must change, contact OneDiary support from the current account email when possible.
In the portal The portal supports the same password reset and shows business switching in the top bar.
Select Forgot password on portal sign in and submit the account email.
Use the emailed reset link and create the new password.
After signing in, use the business switcher when more than one business is available.
Ask the owner to open Staff and Roles when access to Diary, Clients, Services, Payments or another area is missing.
For a pending invite, the owner can use Resend invite from Staff.
Keep access secure
- Do not share one owner password between staff members.
- Only use reset links you requested and do not forward them.
- Archive access promptly when someone leaves the business.